fairfaxmeadow

Job Vacancy -Sales Centre Agent - Derby

06/05/2022

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Fairfax Meadow is one of the UK's leading catering butchers; with over 40 years experience providing Meat & Poultry to the Pub, Restaurant and Hotel Trade. We are proud of our people and believe they are a key factor for our continued success.

We are currently recruiting for a Sales Centre Agent to work within our Sales team based at our Head Office in Derby.  The role requires to work 40 hours per week, normal working hours are Monday to Friday between the hours of 9.00am to 5.00pm with some flexibility to cover holidays and sickness and in-line with the business needs.

JOB BRIEF:

This role will provide a professional and efficient service to customers and the business, through the collation and processing of orders and addressing customer and production order queries. Addressing customer queries on a daily basis through various helpdesk and customer service functions, liaising with internal and external customers regarding issues and respond in a timely and professional manner to all parties with a suitable outcome.

JOB TASKS AND KEY OBJECTIVES:

  • Receive and process customer orders on a daily basis via phone, e-mail and online ordering systems
  • Attention to detail ensuring customer orders are recorded accurately and updated where required
  • Ensure all orders are complete and invoiced
  • Batch print invoices for all completed orders within agreed timeframes
  • Develop good working relationships with customers
  • Address customer queries in a polite and timely manner in line with Company procedures and meeting customer timeframes
  • Liaise with internal and external customers regarding queries in relation to orders
  • Processing sample orders and tracking via an internal reference directory

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

  • Previous experience working within a similar environment (i.e., telesales, sales, customer services) would be advantageous
  • Attention to detail
  • Excellent customer service skills
  • Confident and clear communicator with a polite telephone manner
  • Ability to build rapport and engage with customers internally & externally
  • Ability to work as part of a team and on own initiative
  • Excellent administrative skills with experience and knowledge of key Microsoft Office programmes (including Word, Excel and PowerPoint)

COMPANY INITIATIVES AND COMPLIANCE:

  • To comply with all legal and statutory obligations applicable to the role.
  • Support Company Initiatives and demonstrate Company Values at all times.
  • Carry out any other reasonable tasks as required by the Company.
  • Take responsibility for the Health and Safety of yourself and others whilst at work and to comply with the Company’s policies and legislation.
  • All individuals are expected to maintain personal and professional development to meet the changing demands of the job and participate in appropriate learning and development activities

BENEFITS:

  • 28 days holiday including bank holidays, rises to 33 days subject to length of service.
  • Discounted staff shop where you can purchase a wide range of meat products at a discounted price
  • Employee store discounts
  • Group Life assurance
  • Pension
  • Share save scheme

If you are interested in applying for this role, please email your CV to recruitment@fairfaxmeadow.co.uk